Lumenis Laser Error Codes
LightSheer Models: ET, XC, EC, ST and the Duet
When it comes to laser hair removal, the Lumenis Lightsheer series is the gold standard. With it’s variations, the LightSheer series has models perfect for a new facility or those established with a high volume of patients. Using it’s diode array laser type and self contained cooling tips, these lasers are ideal for any patient including those with tanned skin. Unlike other lasers the Lumenis series provides almost painless hair removal without the need for topical anesthetics. The lines dual heads allow operators to permanently remove hair from every part of the body, whether large or small area. It is truly a workhorse and solid laser system, however as your equipment ages or if it is not well maintained, you will probably encounter one of the more common Lumenis laser error codes that require more that a simple reset.
If you get an error code on your touch screen display, check your manual – most fault codes can easily be addressed, however, there will be some that require cosmetic laser repair technician to fix.
4 Most Common Lumenis LightSheer Error Codes Requiring A Repair Specialist’s Assistance
If you are receiving any of the error codes listed below, you will need the help of a qualified laser technician:
- Error/Fault Code “E3”: When operating one of the Lumenis-Lightsheer models, if this error message appears on screen, that means the device has a malfunctioning central processing unit (CPU). Unfortunately this fault code means that the embedded computer board is in need of replacement. With a failed memory, the device will be unable to properly function and must be replaced before being able to use your LightSheer again.
- Stuck in “Cooling Mode”: This issue may not display a fault code at all but this means that based on the results from the console’s energy detector, which measures the diode laser output, that it is too low. This is also referred to the equipment being stuck in “Cooling Mode.” If your equipment is stuck in cooling mode it won’t go into ready mode.
- E6 (Over-Current, Diode Issue): If this fault code presents itself on screen, this may require a reset by the operator which is done by turning the system off and waiting half a minute before restarting. If the error message continues after a restart, you will probably need to replace the diodes. At this point get in contact with a laser technician – at Apex Medical Lasers, we carry OEM parts for faster turnarounds.
- E15 Calibration out of range: When this error code is present, that means the operating temperature is outside of the range calibrated for the device. With its internal temperature monitoring system, this will lead to the system disabling operation until re-calibrated.
If you are struggling with equipment problems, don’t hesitate to give us a call at (813) 838-8794. We offer free troubleshooting and can provide a free estimate to repair your medical laser. You can also complete our Lumenis Repair Form – just be sure to include the error message.