Candela Laser Error Codes
Are you receiving an error code for your Candela Laser? Candela Lasers call their error codes, fault codes but it is all the same in the end – the system or handpiece is clearly malfunctioning. Sometimes you can simply retry the procedure you were attempting and it will work correctly and in some cases it just won’t work. If you are out of warranty on the system, contacting Candela directly for support will be expensive. Apex Medical Lasers can help. We offer free trouble shooting over the phone as many times your issue can be quickly resolved. When that is not possible, we can assist by providing a no obligation quote to repair your Candela Laser.
Lately we’ve been receiving a lot of calls regarding the Candela GentleMax Pro. We’ve put together a list of the 4 most common problems we are contacted about.
If you are receiving any of the error codes listed below, you will need the help of a qualified technician as these:
- Error Code 14.1 and Code 14.2 – Power Supply: These indicate a real problem with the power supply on your system. It could mean a charge time out or a tolerance fault. The HPVS would need to be tested by a certified technician who has the proper equipment to run diagnostics and determine the root cause of the issue. You may need to replace the Power Supply at this point.
- Error Code 6.1 – Calibration Issue: Calibration issues can be caused by a number of factors. Damaged or dirty windows or lenses, the laser head could be out of alignment, worn components, power input and output issues, fluid system issue other laser head issues. The system at this point would require further examination by an experienced laser repair technician.
- 15.1 Power Issue: This could be caused by a number of underlying issues, again, it would require further diagnosis by a laser repair tech.
Again many fault codes can easily be resolved over the phone, some cannot and we are highly experienced at Candela Laser Repairs. If you are having issues with your system, please give us a call at (813) 838-8794 or complete our Candela Repair Form and be sure to include the error message.